TERMS & CONDITIONS



The terms and conditions set out apply to all users of our website.
By using or registering to this site and our services, you are accepting and agree to the terms and conditions.

Please ensure that you carefully read the terms and conditions as this forms the basis of the sale agreement between you and Total Washroom Systems.
By proceeding with your purchase you are acknowledging that you have read and agreed to these terms and conditions.

Total Washroom System updates this website regularly and to the best of our knowledge, however, we make no representation as to the accuracy or completeness of any information or services of the website. All information is provided to the best of our knowledge and final responsibility for assessing will be made by the customers own risk.

We may from time to time add or change content to this website without notice. We are not liable to anyone for any content errors or information that is not up to date. All legal aspects associated with this site will fall under jurisdiction for the laws of New South Wales, AUSTRALIA.

CUSTOMER SERVICE POLICY
Total Washroom Systems and it’s affiliates are committed to providing exceptional customer service and quality products. We endeavor to make sure that all products listed on our website are currently in stock and pricing is true and correct. Standard delivery time frames are between 1-10 business days; in the event that an ordered item is not available or we are unable to fulfill your order we will notify you within 24 hours to arrange an agreeable alternative item, a backorder or a full refund (whichever may apply).

PRICING POLICY
All of our prices are in Australian dollars (AUD) and include GST (Goods and services tax). Product prices are regularly updated when price changes occur due to increases or changes from suppliers and/or manufacturers. If you find a cheaper advertised price somewhere else, email or phone us with the details of the supplier together with prices of the product required and we will endeavor to provide you with a more competitive price.

SHIPPING AND DELIVERY POLICY
We deliver products Australia wide using our own drivers as well as various carriers for outside of Sydney Metro areas. Shipping costs are influenced by the size and weight of the product as well as your location. Exact shipping costs are calculated in the shopping cart and will be added to the order total before checkout. Orders are dispatched within 1-2 business days. Shipping times can vary between 2 to 10 business days depending on your location within Australia as well as carriers used.

USE OF GOODS
It is essential that all products purchased from Total Washroom Systems are only used in the manner and purpose for which they are intended to be used. Please ensure all instructions are read, in particular for any chemical lines. Products purchased from us cannot be modified in use. We accept no responsibility if products are modified or misused in any manner from the condition they were supplied and intended to use.

AVAILABILITY OF PRODUCTS
All products on our website are supplied subject to availability. Stock is generally readily available, however there can be instances that we may not be able to supply a particular product. Should this be the case, we will endeavor to offer you a substitute product of equal or better quality.

CANCELLATION OF ORDERS
All cancellation of orders MUST be in writing via email. All orders are considered current unless cancelled in writing by you. Orders cannot be cancelled after they have been shipped. A cancellation fee surcharge of 12.5% applies.

INCORRECT GOODS SUPPLIED
If for any reason Total Washroom Systems at any time supplies an incorrect product due to processing, warehouse or office errors, we will replace the product with the correct goods ordered. Replacement will only be made once the incorrect good/s are returned. Contact must be made via email or contacting the office on 1300 062 672 within 48 hours of receiving the goods. ALL freight costs in this instance will be covered by Total Washroom Systems.

METHOD OF PAYMENT
Total Washroom Systems accept payments via EFT (electronic funds transfer), Credit Cards (Visa or Mastercard), Cash, Cheque or PAYPAL. Credit Card payments may incur a surcharge. Funds from Cheque payments must be cleared prior to delivery being made, unless prior arrangements and authority given by Total Washroom System.


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